You don’t need a massive budget or a full-time marketing team to attract more customers; you just need intention, consistency, and a willingness to connect. When you lead with service, show up with authenticity, and root your business in your community, people notice. And they will want to support you.

No one likes to see a one-star review or a harsh comment, but negative feedback is part of running a business... Whether it’s a misunderstanding, a genuine issue, or just someone having a bad day, how you respond matters more than the review itself. So let's talk about how to protect your reputation and maybe even win that customer back!